Returns & Exchanges

We hope you love your purchase. However, if you experience any issues, we are here to help.

• 30-Day Support Window: You may contact us within 30 days of receiving your order for assistance.
• Damaged or Incorrect Items: If your item arrives damaged or incorrect, we will gladly resolve this by offering a replacement or refund.

Sizing Support (Important)

We strongly recommend checking our size chart carefully before placing your order to ensure the best fit.

If the size does not fit as expected, we offer a simple and customer-friendly solution:

• We can arrange a replacement in the correct size at a reduced cost.
• This allows you to receive the right fit quickly, without the inconvenience of long return processes.

Due to international logistics and handling times, returning items to our warehouse is often inefficient and time-consuming. For this reason, we focus on providing faster and more practical solutions for our customers.

Refunds

• Refunds are issued if items arrive damaged, defective, or incorrect.
• Once approved, refunds will be processed to your original payment method.

Please note:

• Discounted items are not eligible for refunds.
• Orders with incorrect size selection are not eligible for full refunds, but we will always work with you to find a suitable solution.

Order Cancellation

Changed your mind?

• Orders can be canceled on the same day they are placed.
• Please contact us as soon as possible at info@elvoru.com.

Customer Service

Our support team is available 24/7 to assist you.

📧 info@elvoru.com