Informativa sulla privacy

This Privacy Policy describes how ELVORU (the "Site", "we", "us", or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase on ELVORU.com (the "Site") or communicate with us in any other way (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor or another person whose data we have collected under this Privacy Policy.

We invite you to read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the date of last modification and take any other measures required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected in the last 12 months personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service and protect or defend the Services, our rights and the rights of our users or others.

What Personal Data We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we refer to information that identifies, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

The information you send us directly through our Services may include:

Basic contact details, including name, address, phone number, email.

Order information, including name, billing address, shipping address, payment confirmation, email address, phone number.

Account information, including username, password, security questions.

Purchase information, including items you view, add to your cart or add to your wish list.

Customer service information, including information you choose to include in communications with us, for example when you send a message through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection, IP address and other information related to your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and partners who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfill orders and provide you with the products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible nor liable for the accuracy of information provided to us by third parties nor for the policies or practices of any third party. For more information, see the "Third Party Websites and Links" section below.

How We Use Your Personal Information

Provide Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing payments, order fulfillment, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating any returns and exchanges and to allow you to leave reviews.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications, advertisements and promotions via email, text message or mail, and to show you advertisements for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and on other websites.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding fraudulent, illegal or harmful activities. If you choose to use the Services and register, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password or other login details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with You. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be responsive to you, to provide you with effective services and to maintain our business relationship with you.

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to operating our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to perform analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products and advertising on our Site and on other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively affect your user experience and may cause some features of the Services to malfunction.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons in accordance with this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

With business and marketing partners, including Shopify, to provide you with services and advertise. Our business and marketing partners will use your information in accordance with their privacy notices.

When you direct us, ask us or give us consent to disclose certain information to third parties, for example to ship your products or through the use of widgets or social media login integrations, with your consent.

Contact

For any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise the rights you are entitled to, please send us an email at info@elvoru.com